SERVICE STANDARDS OF TAYSAN WATER DISTRICT

·       Entertain record and endorse to concerned personnel legitimate customer's complaint/request within five (5) minutes upon receipt of the same

·       Accept water bill payments within five (5) minutes per receipt upon presentation of the same to the teller

·       Refer customers to maximum of only two (2) personnel

·       Complex transactions that require the use of discretion in the resolution of complicated issues will be acted by the assigned officer or employee within five (5) working days under unusual circumstances.

·       Set appointments for customers who may have to wait for more than ten (10) minutes

·       Render service with a sincere smile at all times.

·       Guarantee that there are no extra fees and charges to be collected in the processing of documents.

·       Provide direct access to: