RE CONNECTION OF SERVICE CONNECTION
Schedule of availability of Service
▪ Monday to Friday (except Holiday)
▪ 8:00 AM to 5:00 PM without noon break
Who may avail of service?
▪ Any person whose service connection is disconnected either voluntary of involuntary or unpaid.
What are the requirements?
▪ Official receipts for Reconnection Fee
Duration: Maximum of 2 days
How to avail of service:
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STEP |
APPLICANT/CLIENT |
SERVICE PROVIDER |
DURATION |
PERSON IN |
FEES |
FORMS |
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OF ACTIVITY |
CHARGE |
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Go to customer |
Check customer |
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Service |
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Service desk & fill-up |
record/advice customer |
5 – 10 |
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Request |
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1 |
the Service Request |
to pay reconnection |
minutes |
Customer |
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Form |
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Form |
fee and arrears if there's |
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Service |
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any |
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Process payment |
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2 |
Pay unpaid water bills |
and issue |
2 – 3 |
Cashier/ |
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Official |
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and reconnection fee at |
corresponding |
minutes |
Teller |
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Receipt |
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Teller's/Cahier |
receipt |
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window |
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Go back to |
Process maintenance |
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Official |
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3 |
Customer's Service |
order and forward |
3 minutes |
Customer |
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Receipt |
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Desk and present |
to operations/ |
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Service |
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the OR/COR |
technical Section |
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Wait for maximum of two days for the reconnection. END OF TRANSACTION |
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